Quanta can be reached for service at phone 810.227.3046 fax 810.227.1707 email: service@quanta-inc.com

For over twenty years Quanta has provided excellent hardware repair service to its customers. Our technicians are all formally trained and certified. Quanta is an authorized service provider for Zebra,Validated Technologies,Sato, Printronix, and are capable of repairing most brands of thermal and thermal transfer barcode printers. Quanta also provides repair services for scanners. We offer our customers fast,efficient repair services at very competitive rates for depot service and on-site services nationwide. Our services are geared to what the customer needs including preventive maintenance if desired.                                                                                                                                                                     Click the following links for specific information on repair or service for:  On-Site Service, Depot Service, , Print and Apply/Applicators

On-Site Service

Quanta provides on-site service nationwide. Standard contracts call for a response time of 8 business hours/next business day. If standard response time does not fit the customers needs,a custom agreement can be made to fit the customers needs.

Standard services for on-site contracts are;

• Parts and Labor (printheads not included)
• Adjustments and calibrations to the printer
• Full examination of the printer for future potential problems
• Preventive maintenance  

Time and materials is available to our customers if a need occurs which is outside of normal contract coverage and on-site service is required. Non contract customers may use this service billed at an hourly rate.

Depot Service

For our customers who wish to have a fixed rate on less critical equipment, Quanta offers a depot contract. The customer pays for shipping to Quanta`s repair facility. After repair,Quanta ships the equipment back to the customer via UPS ground. Quanta`s average in house repair is 2 days.

Standard services for depot contracts are;

•  Parts and labor (printheads not included)
• Adjustments and calibrations to the printer
• Full examination of the printer for future potential problems
• Preventative maintenance

Depot extended warranty

A Manufacturer`s warranty can be extended at the time the equipment is purchased. This gives our customers a fixed contracted services cost that can be extended up to 3 years. These contracts must take place at the time of purchase.

Time and Materials (T&M)

For customers who do not wish to have maintenance contracts Quanta offers service on a time and materials basis. The customer pays for shipping to Quanta`s repair facility. Quanta services the product at an hourly basis of $85.00 per hour and returns it to the customer when service is completed. Quanta`s average in house repair is 2 days.

RMA Number

All products that are being shipped to Quanta`s repair facility for service or warranty must have a RMA number assigned to it. An RMA number can be assigned either thru this web page or by calling Quanta at 810-227-3046

                                                                                                                                                                                                                      If you would like information regarding service contracts or would like to put a printer under contract,please click on to service@quanta-inc.com or call Quanta at 810-227-3046

Print and Apply Applicators